Customer Story

Globeflight: Taking the hassle out of email with G Suite

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G Suite provided Globeflight with an email solution that could scale with the company while improving communication and collaboration with Google Drive and Google Hangouts Meet.

Google Cloud Results

Freed IT from the burden of managing email servers

• Reduces strain on IT departments with a cloud-based service

• Improves collaboration with live editing on Google Docs and Google Sheets

• Backs up important files easily and more securely with Google Drive

Offering one-on-one customer service and a full range of transport options, Globeflight is one of South Africa’s leading courier and logistics provider. Since its launch in 1998, Globeflight has expanded operations across South Africa and beyond to the United Kingdom and Hong Kong. As the company grew rapidly and hired more staff, its email system was unable to cope, causing frequent outages and requiring special attention. Globeflight turned to G Suite for an email solution that could scale with the company’s success.

“When you’re paying IT staff specifically to sit and manage the email servers, it’s a waste of money. Enough was enough,” says Gareth Watkins-Neethling, Director at Globeflight. “We looked to Google to take away the server management of emails and free up our people to work on improving the business.”

Improving communication, collaboration

“Once we had shown everybody that you could work live on Google Sheets with multiple users, it changed everybody's life. Instead of having to email a spreadsheet, we can edit live, we can chat, and it doesn’t matter where you are. Everybody from senior management to junior staff uses it now.” Gareth Watkins-Neethling, Director, Globeflight

Delivering domestic and international logistics solutions requires crystal clear communication at speed. By 2014, with over 1,500 employees, Globeflight’s email servers were overwhelmed, impairing the company’s ability to communicate. The situation was so bad that the IT department had to assign staff specifically to monitor the email server. “As soon as somebody sent a big attachment, the email server would just crash and we'd be out for an hour while somebody fixed it,” says Gareth. As well as the expense of the email solution, Globeflight was losing money indirectly on maintenance costs and time lost due to outages.

Looking for a solution, Globeflight turned to G Suite. Teaming up with Google Partner Opennetworks to help implement G Suite and provide training, Globeflight made switching to Gmail a priority, along with Google Docs and Google Sheets for its office productivity needs. With no new software to install or configure, the technical transition was quick and painless, and Globeflight’s staff spent less time managing the size of their inboxes.

Video calls with Google Hangouts Meet provide a simple, cost-effective way of bringing Globeflight’s managers across the world together for a weekly meeting without paying extra for a teleconferencing service. The company’s sales team uses Google Calendar to keep track not just of their own, but of each other’s appointments, improving their flexibility. Meanwhile, syncing important files with Google Drive means that Globeflight has a cloud-based backup, which it can reach easily and more securely. As time went on, Globeflight upgraded to Google Vault to provide its staff with even more storage space.

“With everything we’re able to do now, whether it’s reducing travel with better collaboration or reducing the strain on our IT staff, we’ve achieved considerable savings with G Suite.” Gareth Watkins-Neethling, Director, Globeflight

“Once we had shown everybody that you could work live on Google Sheets with multiple users, it changed everybody's life. Instead of having to email a spreadsheet, we can edit live, we can chat, and it doesn’t matter where you are. Everybody from senior management to junior staff uses it now.”

Freeing resources with G Suite

Without email servers to manage, and with Google Vault taking care of the company’s storage needs, Globeflight’s IT department can now focus on adding value to the business and providing better support to its smaller offices. “Our Head of IT told me G Suite was the best decision he ever made!” says Gareth.

Switching to G Suite also improved collaboration in the company. The live editing features of Google Docs and Google Sheets allowed people from different offices to work on the same file without emailing multiple copies to each other, making collaborative efforts less prone to error. “In turn, better collaboration has meant less travel between offices, helping to cut costs, and maintain the company’s green credentials,” says Gareth.

“With everything we’re able to do now, whether it’s reducing travel with better collaboration, or reducing the strain on our IT staff, we’ve achieved considerable savings with G Suite.”

Deployment Partner (G Suite authorized reseller)

Opennetworks

Established in 2000, Opennetworks is a Google Cloud Premier Partner, helping organizations from a range of sectors adapt to cloud-based infrastructure and navigate the Google ecosystem.